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Secure Refund Policy for Cliq Sports

Last updated January 04, 2024

At Cliq Sports, we strive to deliver exceptional sports data services that empower informed decisions. However, we recognize that unforeseen circumstances may necessitate a refund request. This policy outlines the parameters within which we process refunds, safeguarding both our customers and our business

  1. GENERAL REFUND ELIGIBILTY

We offer refunds for the following reasons:

  • Technical Issues: If, despite reasonable effort, we cannot resolve technical issues preventing service access within a reasonable timeframe, a refund may be granted for the period in question.

  • Misleading Information: If demonstrably inaccurate or misleading information about our services influenced your purchase decision, a full refund may be issued.

  • Product Not as Described: If the services you receive deviate significantly from the detailed descriptions on our website, you may be eligible for a full or partial refund..

  1. DISPUTE RESOLUTION

We encourage open communication and are dedicated to resolving any refund-related disputes fairly and amicably. If you disagree with our decision, you may contact us to discuss your concerns further.

  1. STRICT REFUND PERIOD

To be eligible for a refund, you must initiate your request within five (5) days of your monthly purchase or thirty (30) days of your annual purchase. Failure to do so may forfeit your refund eligibility

  1. REFUND REQUEST REQUIREMENTS

To request a refund, you must provide:

  • Your order number

  • A clear explanation of your refund request, including specific details and evidence supporting your claim (e.g., screenshots, error messages)

  • Your preferred method of refund (applicable only if approved)

  1. REFUND PROCESSING AND TIMELINE

  • We diligently review monthly refund requests within five (5) business days of receiving them.

  • We diligently review annual refund requests within ten (10) business days of receiving them.

  • Decisions are based on the information provided and our assessment of your situation.

  • Successful requests receive a refund via the original payment method, typically taking up to ten (10) business days to reflect in your account.

  1. IMPORTANT EXCEPTIONS

We reserve the right to deny a refund if:

  • Your request falls outside the stipulated refund period.

  • Insufficient information is provided to support your claim.

  • We suspect fraudulent or abusive use of our services.

  • The service issue stems from user error or non-compliance with our terms of service.

  • The issue arises from unforeseen circumstances beyond our control, such as natural disasters or internet outages.

  1. SUBSCRIPTION REFUNDS

For subscription services, prorated refunds may be granted for unused portions. Subscription cancellations must be made before the next billing cycle to avoid further charges.

  1. PHYSICAL MATERIALS

If you received physical materials with your purchase, you may be required to return them in undamaged condition before a refund is issued.

  1. POLICY UPDATES

Cliq Sports reserve the right to update this policy at any time. We encourage you to regularly review this page for any changes.

By accessing and using our services, you acknowledge and agree to the terms outlined in this Secure Refund Policy.

  1.  HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comment about this notice, you may contact us by emailing us at [email protected]